Premier Lawn Care

The Challenge

Sarah Turner started Premier Lawn Care with her husband David 10 years ago. What began as a side business while David worked full-time has grown into a thriving company with two crews and eight employees. But growth brought a problem Sarah never anticipated: getting paid.

"We'd do the work, send a paper invoice, and then... wait," Sarah recalls. "Some customers paid right away. Others took 30, 60, even 90 days. I was spending Sunday nights writing reminder letters and making awkward phone calls. It was exhausting and embarrassing."

At any given time, Premier Lawn Care had $40,000-$50,000 in outstanding invoices. The cash flow strain meant Sarah couldn't always make payroll on time, and equipment purchases had to be put on credit cards with high interest rates.

The Solution

A fellow business owner at a local networking event recommended LandscapeDesk after hearing Sarah vent about her invoicing woes. Sarah was skeptical—she'd tried invoicing software before with mixed results—but decided to give it a try.

"The first invoice I sent through LandscapeDesk got paid in 4 hours. Four hours! The customer said it was so easy to just click and pay that he did it from his phone while watching TV."

Features that transformed Premier Lawn Care's cash flow:

• One-click payments via credit card, debit card, or ACH bank transfer
• Automatic invoicing that sends bills the moment a job is marked complete
• Payment reminders that go out automatically at 3, 7, and 14 days
• Saved payment methods for recurring maintenance customers
• Late fee automation that adds fees and notifies customers without Sarah lifting a finger

The Results

The transformation was almost immediate. Within two months of implementing LandscapeDesk:

• 85% of invoices are now paid within 48 hours of being sent
• Outstanding receivables over 60 days dropped to zero—down from $15,000+
• Sarah saves 3+ hours per week she used to spend on invoicing and collections
• Cash on hand increased by 40%, eliminating the need for credit card borrowing

"Getting paid used to be a constant struggle and stress in my life," Sarah says. "Now I barely think about it. The system handles everything, and the money just shows up in our account."

Beyond Payments

While the payment improvements were the initial draw, Sarah has found value in other LandscapeDesk features too. The customer portal lets clients see their service history and upcoming appointments, reducing phone calls to the office. And the reporting dashboard finally gives Sarah visibility into which services are most profitable.

"I used to think our lawn treatments were our most profitable service. Turns out our one-time cleanups have better margins. That insight has completely changed how we market and price our services."

Premier Lawn Care is planning to add a third crew next spring—growth that Sarah says wouldn't have been possible without solving the cash flow problem first.